Customer Service Representative
Company/Organization: Sun Pharmaceutical Industries Ltd
Description:
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities* Manage large amounts of incoming calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
Qualifications:
Requirements* Proven customer support experience or experience as a client service representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritise, and manage time effectively
* High school degree• 401K and Health Insurance Benefits
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Sun Pharmaceutical Industries Ltd
Health, education, water, livelihood, environment and disaster relief are some of our key priorities in the area of corporate social responsibility (CSR). We also help conduct training in vocational skills for communities and undertake local-level community programmes based on the needs of the residents.
Sun Pharmaceutical Industries Ltd [ All of our Internships ]
Ashburn, VA
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